Refund  Policy

Due to the handcrafted and customised nature of our products, we do not accept returns, exchanges, or refunds once an order is placed — especially for personalised pieces made with customer names, photos, flowers, or specific designs. Each item is handmade with care, and natural variations are expected in resin work and dried-flower arrangements. These variations do not qualify as defects.

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In the rare case of receiving a damaged item, please contact us within 24 hours of delivery with photos and order details. We will review the issue and, if eligible, provide a replacement compensation. Products returned without prior approval will not be accepted. Refunds (where applicable) are processed to the original payment method within 7–14 working days. For any concerns, please reach out to us at hazelvistaa@gmail.com.